This is a tale about Amy, a busy leader with a vexing challenge. For 11 months, Amy had been the director of an emergency room in a large urban hospital. She is a seasoned, skilled nurse leader who is well intentioned and inspired to do her best.
Recently, she became very frustrated with William, one of her direct reports. During most of her tenure on this job, Amy found William to be a competent nurse manager. But lately, she experienced him as evasive and even secretive about a key facet of his role: providing timely, written feedback to his direct reports and completing the organization’s performance review documentation. Amy knows that many nurse managers do not like this aspect of their positions, but most understand the importance of the task and do it anyway…Read The Full Article