What Does “No” Really Mean?

Not long ago, my colleague Jennifer visited a hospital that had engaged our team to work with their nursing leaders. Jennifer was convening a voluntary “brown bag” luncheon to check in with the program participants. She also promised to review a key program activity as the meeting ended.

Jennifer enjoyed good relationships with these leaders, and this meeting was no exception. They began with a lively discussion of their most recent challenges. The economy was playing havoc with hospital finances and their individual budgets. This forum gave the leaders the chance to speak their minds candidly and in heartfelt ways. They faced significant leadership trials, and over the coming months, they wanted help to keep their staff members engaged, even as they themselves were anxious about economic uncertainties…Read The Full Article

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