Revisiting Resistance

One reader is a manager who wants to change her unit’s culture, but she is encountering stubborn resistance. Another has a vocal employee who is negatively influencing others. The third reader wants to inspire nurses to become reengaged. What do these Coaching Forum readers have in common? Each has the chance to develop rapport and renewed commitment with those who are resisting.

Is this a desirable outcome every time? No. Sometimes it is appropriate for the manager to get tough and/or for the employees to move on. But in these instances, let’s assume that each of these readers can create a positive outcome that engages nearly everyone. Let’s say the unit culture is in need of change and that most staff members perceive this need. Let’s say that the disaffected employee was once a star performer. Let’s say that until recently, the nurses were satisfied with their positions…Read The Full Article

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